Tour Cancellation FAQs

I'm very disappointed to share that I've had to take the decision, with a heavy heart, to cancel my upcoming EU tour dates. The reason is down to the extreme uncertainties of travelling throughout the EU, so soon after Brexit has happened. Literally the day after! Perhaps some of you may have seen this coming?

Although I have already completed one European tour leg, I was very really looking forward to coming back to Paris, Berlin, Amsterdam and Dublin. It's been way too long. All tickets will be refunded. The UK tour dates are still going ahead. I'm really so sorry to all of you who've bought tickets and I really hope and wish that, in the not too distant future, I will be able to make it up to you somehow.

Thanks for everything, for all your support now and over the past years. I'm truly gutted.

Much love, Imogen

• Why have you cancelled the European leg of the tour?
  Brexit is now looking very likely to happen just a few days before the European tour dates and will almost definitely have an impact on our tour logistics. We do not want to take the risk of having to cancel shows at the last minute should we face travel or border issues.
  
  We are very sad but we had to make this decision now with enough time ahead to allow for refunds to be processed in good time. We would like to apologise to everyone who has been impacted by this and we hope to make this up to all of you in the not too distant future.
• Will I get I refund on the tickets I bought?
  Yes. Please speak directly to your local ticket provider and they will advise you on how to go about getting a reimbursement.
• How do I get my money back?
  Your local ticket provider will be able to advise you on the process that you need to follow to get a refund. Please contact them directly.
• Why are the UK dates still going ahead?
  We had to make a very tough decision about whether to go ahead with the tour at all. The small bit of light at the end of the tunnel is that, in cancelling the EU leg, we can be sure that logistics, tour staff and musicians can adhere to the tight schedule with fewer risks of delays, which enables the UK leg to still go ahead.
  
  We do appreciate that for fans in European cities where the tour was due to take place, this is still very disappointing, we hope to make it up to them in the not too distant future.
• Can I use a ticket I bought for a European event at a UK concert?
  Unfortunately not, as we work with individual promoters in each city. Anyone impacted by the cancellation of a European date should speak to their local promoter about a refund. It goes without saying that we would welcome any of our European fans at a UK concert.
• Where are the concerts taking place in the UK where I can use my VIP ticket?
  The UK VIP concerts are taking place in London, Glasgow and Manchester only. Gateshead won't have a VIP acoustic show.
• You also cancelled dates in South Africa. Is it for the same reason?
  No. We are unable to disclose the exact reasons for the tour cancellation in South Africa but the European tour cancellation at this point is due to the uncertainties and possible risks of delays due to Brexit.